Troubleshooting: Lost Stars

If your Stars were lost, please send us a detailed message through the Feedback tab on the app’s menu.

 

iOS Users:

Please add your Facebook ID to the message so we can verify your history and find out what went wrong.

To locate your Facebook ID:

1.      Go to your Facebook Settings.

2.      Click Apps in the left column.

3.      Hover over the app and click Edit Settings.

4.      Scroll down to Get Help From App Developers. Your user ID is in the paragraph below.

Feedback and Knowledge Base