Can I keep my subscription if I switch to a new phone number?

For Facebook/Google login

 

Yes. Use the same login account to access your subscription and Stars with a new phone number.

 

For phone login

 

Your subscription is listed under your previous phone number and will stay active if you want to use that account on the app.

If you’d like to switch, you’ll need to cancel your old subscription and re-subscribe using your new account.

 

In case you decide to switch, these are the instructions for canceling your subscription: https://escapex.uservoice.com/knowledgebase/articles/1189945-unsubscribe-on-selected-apps

And here’s how you can re-subscribe: https://escapex.uservoice.com/knowledgebase/articles/1189591-how-to-subscribe-on-selected-apps

Make sure to log in to the app with your new account before subscribing.

Feedback and Knowledge Base